Students support and services
The support available at both campuses is what makes the Loughborough student experience so special. From academic concerns to personal challenges, our dedicated team offers guidance and essential support throughout your university journey.
Supporting our students
We have a team of professional student support staff, who are available from Monday – Friday on the Student Services Desk on the fourth floor as you exit the lifts, to answer any questions you may have about your programme or your wellbeing.
Opening times
| Day(s) | Opening times |
|---|---|
| Monday | 9:30 – 12:30 and 13:30 – 15:00 |
| Tuesday to Friday | 9:30 – 12:30 and 13:30 – 16:00 |
You can also contact Student Services by telephone on (020) 3805 1348 or by email.
Your welfare
The Welfare Team are on hand to talk through any academic or personal issues you may be facing during your studies. In addition to supporting and helping you access any other relevant support services, our team can authorise coursework extensions and discuss mitigating circumstances claims with you.
Your welfare is important to us, and we are committed to fostering a nurturing and inclusive environment for all students. Join us on your journey of personal growth and wellbeing, as we strive to ensure your success and happiness throughout your time at Loughborough University London.
For more information, you can contact the Welfare Team. Current students can also book an appointment with the team.
Disability support
We are a dedicated support network, creating an inclusive and accessible environment for all students. Our experienced team is committed to providing assistance and accommodations tailored to your specific needs. Whether you have a physical, sensory, learning, or mental health disability, we are here to ensure that you have the necessary support and resources to succeed.
For more information about support during your time at Loughborough University London, contact the Welfare Team.
To help us ensure adequate support is arranged prior to your arrival, we ask that you share some information with us about your disability and/or health circumstances in our online portal.
Healthcare
We recommend you register with a local GP who will be your first port-of-call should you have any health problems. Details on nearby GP surgeries and how to register can be found on the NHS website.
Loughborough Nightline
Loughborough Nightline is a confidential, non-advisory, out-of-hours student listening service that you can contact by phone or email with anything that may be on your mind. Fully trained volunteers are available to talk, with no fear of being judged.
You can contact the Nightline service +44(0)1509 227 650. Phone lines are open from 8pm until 8am on Monday, Wednesday and Friday during term time.
Loughborough Nightline also has an instant messaging service available between 8pm and midnight during opening hours. You can also contact Loughborough Nightline by email.
University Chaplaincy
The University Chaplaincy, based on the Loughborough campus, is the focus of religious, spiritual, and faith-based activities for both our campuses. Chaplains from the major world faiths offer support and guidance, whatever your religious or spiritual beliefs.
The team works closely with faith groups located close to campus in London to ensure you have the opportunity to reach out to the community of people who share your faith.